Returns Policy

All Sales of USED Products are final. That means there is no refund policy or no exchange on any products identified as used in the description/heading. The ONLY exception to this rule is if we made a major mistake in the description as to the operating condition (i.e., dead on arrival, etc.). 

OTHERWISE, PassTym carries a 14-day return policy on all products with a warranty mentioned in the description. Items must be returned in original condition with all manuals/parts or they will not be accepted.

Reconditioned/upcycled products with a warranty (usually 30 days) are given a refund by way of the original payment method once the product is returned.

Any product with a 1 year or more warranty comes with an option to exchange or refund of the purchase price(your choice) once the product is received by us. 

IMPORTANT: Delivery and handling costs are not refundable. We are happy to cover return shipping if we made a mistake in what product/color/etc. we sent, otherwise, you will send it back at your expense.

We refund you within 5 business days of receiving the returned item. 

We don't accept returns for unwanted items after the relevant returns period stated above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.